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Discounts
Q:How do I get a Vespia's Gold Card?
A:Gold Card recipients are employees from local businesses. If you work near a Vespia's location and have not received your Gold Card yet - don't be shy! Ask about the gold card on your next visit. If you are the manager or owner of a local business and are interested in getting your employees and yourself a discount gold card please call the corporate office at 732-613-5115 and ask for Robert Rauen. Please remember that the Gold Cards are a special incentive for customers of Vespia Tire and Auto Service Centers only.
Q:Do we offer student discounts of any kind?
A:Yes, we do. We offer students, with proper identification, an additional 10% off their total bill despite any sale or promotional pricing they may have received. There is an exception on tires though. Because we price our tires so low to begin with, we cannot offer any additional discounts on tire pricing.
Q:Do we offer any discount program for organizations with company cars / trucks / limos?
A:Yes we do. We can set up a house account for you good at any of our locations which means your employees can bring their vehicles into our stores at any time and get servicing or tires and we will bill you later. We also offer an extensive discount program on services and tires if you qualify. Please contact Robert Rauen, Commercial Accounts Manager, at 732-613-5115 for more information. You will enjoy piece of mind that you are being charged the right price for necessary work and you will have a one on one relationship with our commercial accounts manager to go over any questions or concerns you may have at any time.
Q:What is the Vespia's Gold Card Discount program?
A:If you present a Vespia's Gold Card at the counter you are entitled to an additional 10% off all service and tires in addition to any current sale pricing you have received.
Q:Does Vespia's offer a senior citizen discount?
A:Of course we do! All seniors are welcomed to an additonal 10% off any service in addition to any current sales or promotions you have received. Seniors are considered those individuals that are 65 years young or older. Please do not make us try and guess your age. If you qualify , then be proud and tell us.
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Engine/Transmission
Q:What is a transmission flush?
A:A transmission flush is when all of the old fluid is "flushed" out of your transmission including those hard to reach places like the torque converter, clutch drums and valve body. All of the old fluid is completly removed and replaced with fresh new fluid. After you have one done you will notice smoother shifting, increased performance - overall a better driving experience.
Q:Does Vespia's repair / replace transmissions?
A:All of our locations are capable of doing transmission flushes using the latest in automotive technology. As far as actual replacement or inner repair of a transmission you would need to call the Vespia's nearest you.
Q:What is a Fuel System Cleaning Service and how often can I have it done?
A:A fuel system total cleaning will treat and clean the fuel, air and emmission systems, getting rid of harmful resins, gums, carbon deposits, as well as other residues. It will also help to correct other fuel related problems such as rough idling, misfiring, power loss, engine run ons, pinging, knocking, reduced gas mileage and high emmissions. You can have a fuel system cleaning service done to your vehicle for maintenance every 15,000 miles or when you are having a related driveability problem.
Q:Does Vespia's install new or rebuilt engines? Do we do engine overhauls, head gaskets or any other major engine work?
A:Some of our locations are capable of doing major engine repair or replacement work. Please call the location nearest you to find out more.
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General Information
Q:Do we do vehicle inspections and our we an emmission repair certified facility?
A:Yes, several of our locations do state inspections. Due to the size of the new machinery required only several of our locations are capable of doing them. Please call the location nearest you to find out if they are state inspection facilities.
Q:What types of vehicles do we work on?
A:We work on all cars: automobiles, 2 wheel drive, 4 wheel drive, all wheel drive, SUV's, pick up trucks, vans, box trucks, school buses, ambulances, limos (most locations), classic cars - pretty much anything but 18 wheelers!
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Government Accounts
Q:Does Vespia's handle government accounts?
A:Yes, we do business with all government accounts. We offer Goodyear agreed upon government special pricing on all tires and various discounts on all service.
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Maintenance
Q:How often should I get my vehicle's oil changed?
A:Car manufacturers recommend changing the oil in your vehicle at 3,000 mile intervals.
Q:Will having work done on my vehicle at your shops void my manufacturer warranty on my vehicle?
A:Absolutely not! We are not only capable of keeping your vehicle maintained, we will do it at a fraction of the cost of the dealership! That is definitly one thing that all of our customers will agree on - we are faster and less expensive than a dealership. We use state of the art equipment that sometimes surpasses the equipment you find at the dealership. Our technicians are certified to repair your vehicle to manufacturer specs.
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National Account Vehicles
Q:Does Vespia's service Fleet vehicles / company cars?
A:Vespia's is part of the nationwide GOODYEAR fleet program. We are a certified fleet vehicle repair facility and have the authorization to do all work on all fleet vehicles.
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Oil Change Services
Q:What is the Gold Service oil change?
A:The Gold service oil change is an oil and filter change that uses an upgraded oil, either a 4x4 grade for trucks or a synthetic blend for vehicles. We also top off all of the fluids for you and check all belts, hoses, lights, wipers, the battery and tires.
Q:What is the Platninum oil change?
A:The Platninum oil change is an oil and filter change that uses top grade, ultra premium, full synthetic oil. We also top off all of the fluids for you and check all belts and hoses, lights, wipers, the battery and tires.
Q:What is the Vespia oil change club?
A:At any Vespia's location when you get your oil changed, you will receive a little card that you are to present every time you get your vehicle's oil changed. After you get 7 oil changes, you receive the 8th one free. One card is good for all vehicles in your household - this way you'll get your free one quicker!
Q:What is the Silver Service oil change?
A:A silver service oil change is a regular oil and filter change that uses standard grade oil. All of the fluids are checked along with all belts and hoses, lights, wipers, the battery and tires. To fill any fluids is additional.
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Oil Differences
Q:Traditional oil /Silver Service?
A:Traditional oil is good for any vehicle. It provides excellent protection for most driving conditions and helps keep your engine running clean and trouble free.
Q:Platninum Service oil / Full Synthetic
A:Platninum oil is a SYNCHRON ultra premium full synthetic oil. This man made oil was formulated to provide faster lubrication during low temperature start ups. It also offers superior performance over an extremly wide heat range, and helps keep piston heads, valves, and combustion shabers cleaner because of superior oxidation resistance.
Q:What does Bulk oil mean?
A:We sometimes say that the traditional oil change, our silver service oil change, uses bulk oil. When we say bulk oil we mean oil that is pumped from the back room into your vehicle versus the upgraded oils that are poured into your vehicle straight form the individual quart containers.
Q:Gold service oil / Synthetic Blend Oil
A:When you get the gold service your vehicle recieves a synthetic blend of oil. This oil is designed for the low gear, high-revving work vehicle. This oil offers better protection for harder working vehicles.
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Tires
Q:What do the different speed ratings stand for and what does it mean?
A:A speed rating is a miles per hour rating that the specific tire is rated for. In the United States the speed rating is really a moot point simply becasue we have speed limits on most,if not all,of our highways. However we offer all speed ratings of tires. It is also important to remember that because your vehicle came with a high speed rated tire does not mean you have to replace it with the same speed. The lowest speed rating is Q which is for up to 99 miles per hour. Below is the chart of all available speed ratings:
Q = up to 99 mph,
S = up to 112 mph,
T = up to 118 mph,
U = up to 124 mph,
V = up to 149 mph,
W = up to 168 mph,
Y = up to 186 mph,
Z = above 149 mph.
Very rarely will you come across a W or Y rated tire. The jump is usually from V rated to Z rated.
Q:How often do I need to balance and rotate my tires, and why?
A:It is reccommended for warranty purposes and to extend the life of your new investment to balance and rotate the tires every 6,000 miles, or every other oil change. Can't remmebr when you had it done? No Problem! At Vespia's we keep a comprehensive history of all work that we have done on your vehicle including the mileage it was done at.
Q:What comes with every tire installation?
A:With every tire installation you are entitled to a free balance and rotation every 6,000 miles, or as often as you would like, for the life of those tires. At the time of purchase you are also entitled to a free computerized wheel alignment check.
Q:What is a D.O.T?
A:The DOT number on the sides of tires means that the tire meets or exceeds the Department of Transportation's safety standards.
In European countries this is not mandated and you will not find them on tires from European manufacturers unless their tires are legally sold in the United States.
Q:What is the number before the speed rating mean?
A:Example: 95 H. This means the tire has a load index of 95. This translates to the weight capacity being up to 1521 pounds. Costruction vehicles and heavy maintenance vehicles require a heavier load range.
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Warranty
Q:Explain the Nationwide Warranty
A:We offer the comfort of a nationwide warranty. All you need to do is call the store you got the original work done at or 1-800-613-5666 and we will handle it all for you. We are also part of the Gemini warranty program. Ask for details.
Q:Lifetime Brake warranty
A:Vespia's offers a unique lifetime warranty on basic brake work. The parts (shoes and/or pads) are lifetime. That means they are replaced at no charge to you. The labor is 12 months or 12,000 miles whichever comes first.
Q:Lifetime Belts and Hoses warranty
A:All parts on any replaced belts and / or hoses are under a lifetime warranty. The labor to install warranty is good for up to 12 months or 12,000 miles, whichever comes first.
Q:Road Hazard Tire Protection
A:For 10% of the cost of your tire, with a $6 minimum, you can purchase the security of the Road Hazard protection plan. It is good for the life of the tires and covers everything except vandalism that can happen to your tires. You are entitled to free flat repairs. If your tire is not repairable, you do not have to pay full price for a new tire. The cost of a new tire is prorated based upon what you used on the damaged tire. If you are no where near a Vespia's location and you have a flat, simply get it repaired and bring us the receipt for a full refund of your money spent on the repair. This Road Hazard plan is strongly reccommended to protect your investment.
Q:Product / Labor Warranty information
A:Please refer to our warranty booklet for all warranty information.
Q:Lifetime shocks / struts warranty
A:Parts and Labor for all shocks and struts are under a lifetime warranty to the original purchaser.
Q:Tire Warranty
A:Depending on the manufacturer of the tire and the mileage of the tire all defect warranties vary. However feel secure in knowing all of the tires purchased at Vespia's are under a Vespia warranty in addition to the manufacturer defect warranty. We reccommend protecting your expensive investment with a Road Hazard insurance that covers any possible damage that could happen to your tire. Look under Road Hazard Plan for more details.
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